Profile Verification FAQ

Jun 22, 2020

Why is verification important?

Sometimes it can be hard to know for sure if the person you’re chatting with is who they say they are. Verification is a great way to add an extra layer of safety to your dating interactions on Mutual! Make sure your profile is verified, and ask those you match with to verify their profile as well.

Keep in mind verification is a simple process of verifying a user matches their profile photos. It does not automatically mean that user is a good person, so always follow the tips outlined our Online Dating 101 blog post HERE.

How to Get Verified:

  • Open your Mutual App
  • Go to “Profile” and scroll down to “Account Verification”
  • Follow the steps to complete the verification process. (You will choose one of the pre-approved poses and submit a photo in that pose.)
  • Our team will then review the photo and verify your account. On average, this takes about 48 hours.

When others on the app see your profile, they will notice a pink check mark on your profile, indicating that you are a Verified User!

Required Verification

Previously, verification was not required to have a Mutual profile. But, to make Mutual a place where you can date as safely as possible, we will soon require verification for all profiles, meaning anyone who creates a new profile must be verified before they can start swiping.

For the safety of our community, all non-verified profiles will need to verify in order to be seen by others. Any previously created profiles that are not verified will not be shown to other people until verified, so you will not get any matches until your profile is verified.

If you have additional questions, please send us a message by going to “Settings” and “Help and FAQ” in your Mutual app.

Mutual Team
Mutual | Website | + posts

Our team of love experts at Mutual works hard to make sure you have the most helpful dating advice out there. Whether you're still searching for your person or working to move your relationship from the chat bubble to in-person, we've got your back every step of the way.


I found a man on this app and after talking for two months he asked me for 54,000 dollars because he had gone to Turkey for business and his bank here in the states had frozen his account, he was a scammer

Sorry to hear that! Send a message to and we can look into it!

Bueno la verdad no encontrado todavía la persona indicada y tampoco ella a mí jajaaja


What do I have to do to in the mutual app???

Reach out to and they’ll help you figure out what’s going on 🙂


I hope I found my soulmate here

Espero encontrar mi complemento .

El verificador no sirve

I hope I find my soul mate 😘😘😘😘

It’s been more than 48 hours and I haven’t been verified. Does it also mean I can’t see who likes me ?

Please reach out to for help! 🙂


I am fed up people con artist contact me

Please reach out to for help! 🙂

I am trying to erase my profile because my sister was using my cellphone number to log into mutual but she has her own cellphone now. When I try to erase the app, I get a message asking me to verify the account. Help please!

Please reach out to for help! 🙂

I’ve done selfie several times but yet don’t get verified. Is there something I’m not doing right or is it that my hair look so unkempt therefore making my face different from my uploaded photos?

Please reach out to! 🙂

I hit the wrong numbers on my birthday part. How do I go back and change it?

Please reach out to for help! 🙂

Is there a way for you to verify that a divorced person is actually legally divorced? I’ve met guys on here who aren’t even legally separated as in they haven’t even submitted divorce papers.

You will have to ask them! Hopefully, they’ll just be honest! If hey aren’t divorced fully please report them 🙂


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