FAQ: Promo Codes

How do I redeem a promo code?

Shortly after purchasing a promotional package, you will receive an email with a single-use redemption code for each subscription purchased. You can click the link in the email to activate your code.

If you are unable to activate your subscription, please send us your proof of purchase with the redemption code and we can activate it manually!

What if I already have mutualUp?

If you have a current subscription to MutualUp, you will have to wait until your current subscription expires to redeem the pioneer day promo code! In order to take advantage of the promo code, you will need to redeem the code at the end of your existing subscription. To make sure your current subscription doesn’t auto-renew, you must cancel your subscription. Follow the instructions below:

PLEASE NOTE: If you don’t see an option to cancel your subscription, that means that you have already successfully cancelled your subscription.

To cancel your MutualUp subscription on your iPhone:
  1. Tap here to view your Subscriptions page.
  2. Tap Mutual – LDS Dating.
  3. Tap Cancel Subscription.

To learn more, please visit Apple’s support page

 
To cancel your MutualUp subscription on your Android phone:
  1. Tap here to view your Subscriptions page.
  2. Tap Mutual – LDS Dating.
  3. Tap Cancel subscription.
  4. Follow the instructions on the screen.

To learn more, please visit Google Play’s support page.

How do I gift a subscription to others?

Shortly after purchasing a promotional package, you will receive an email with a single-use redemption code for each subscription purchased. All you need is to give that code, and they can redeem it on their account.

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